Lahore-Allied Bank, one of Pakistan’s largest commercial banks, announced the addition of WhatsApp to customer communication channels in collaboration with global cloud communications provider Infobip. The move was prepared to strengthen the Bank’s digital presence and to provide customers with universal banking services that meet today’s connected consumer expectations. Allied Bank aims to increase customer experience by offering digital banking services through the WhatsApp channel. Chatbot will enable customers to discover discounts, offers, find the nearest ATM and Branch as self-service by requesting account balance inquiry, mini account statement and other services. WhatsApp Banking service will offer customers an extremely useful and efficient platform with the convenience of 24/7 communication over a secure platform using an encrypted messaging function.
Sohail Aziz, Digital Banking Chief of Allied Bank Limited, said on this occasion, “We believe that WhatsApp Banking will bring great convenience to our customers as social media is now a part of our daily lives. We are excited to partner with InfoBip to deliver this safe and convenient communication channel. This is the continuation of ABL’s journey to offer a wealth of new digital banking services using speech technologies. “A few months ago ABL launched the first voice-enabled banking services in the industry using Siri on the myABL – Digital Banking platform.
Infobip Regional Sales Manager Safder Merchant said: “Consumers now prefer mobile and online technology to access services, resulting in less face-to-face interaction, it is natural for people to look for reliable channels to manage their finances. We are happy to partner with ABL and enable customers to securely manage their banking requests digitally ”.